This Privacy Policy describes how Juvo Medical, LLC (“we,” “us,” or “our”) collects, uses, and shares information about you when you visit our website at www.juvomedical.com (the “Site”) or use our services.
Please read this policy carefully. By using our Site or services, you agree to the collection and use of information as described here. If you do not agree, please discontinue use of our Site.
1. What Personal Information We Collect
We are transparent about the categories of personal information we collect, as described below.
1.1 Information You Provide Directly
We may collect information you voluntarily provide when you:
- Fill out a contact or inquiry form (e.g., name, email address, phone number, message)
- Sign up for our newsletter or mailing list
- Create an account or user profile
- Request a quote, book a service, or make a purchase
- Opt in to receive SMS/text message communications
- Communicate with us via email, phone, or chat
1.2 Information Collected Automatically
When you visit our Site, we and our third-party service providers may automatically collect:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, time spent on pages, and referring URLs
- Device identifiers and screen resolution
- Clickstream data and interactions with the Site
This information is collected via cookies, web beacons, pixels, and similar tracking technologies. See Section 5 for details.
1.3 Information from Third Parties
We may receive information about you from third-party sources such as analytics providers (e.g., Google Analytics), social media platforms, advertising partners, and payment processors. This information is combined with other data we hold about you only as permitted by applicable law.
2. How Personal Information Is Used
We use the information we collect for the following purposes:
- To provide, operate, and improve our website and services
- To respond to your inquiries, requests, and support questions
- To send you SMS/text messages, calls, or emails you have opted into
- To send marketing communications, newsletters, or promotional offers (where you have consented or we have a legitimate interest)
- To process transactions and send related confirmations and receipts
- To analyze usage trends and improve user experience
- To detect, investigate, and prevent fraudulent transactions and other illegal activities
- To comply with legal obligations and enforce our terms
- To personalize your experience on our Site
3. Who Personal Information Is Shared With
We do not sell your personal information. We may share your information in the following limited circumstances:
3.1 Service Providers
We share data with trusted third-party vendors who assist us in operating our business, such as web hosting providers, email delivery services, payment processors, analytics providers, and customer support tools. These vendors are contractually obligated to use your data only as directed by us and to maintain appropriate security.
3.2 Business Transfers
If we are involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
3.3 Legal Requirements
We may disclose your information if required to do so by law, regulation, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights or the safety of others.
3.4 With Your Consent
We may share your information with third parties when you have given us your explicit consent to do so.
4. SMS / Text Message Communications
By providing your mobile phone number and opting in, you consent to receive SMS/text messages from Juvo Medical, LLC regarding appointment reminders, service updates, and promotional offers.
SMS Consent & Privacy
SMS consent and phone numbers collected for the purpose of SMS communications will NOT be shared with third parties or affiliates. This information is used solely to send you the messages you have opted into.